Billing and subscriptions

FaciliPulse uses Stripe-hosted checkout and billing management so payment-card details are entered with Stripe rather than sent through the FaciliPulse contact form.

Start or upgrade a subscription

1. Sign in with organization administrator access.
2. Open your organization’s billing area.
3. Review plans and feature limits and choose Plus or Pro.
4. Complete the Stripe checkout page.
5. Return to FaciliPulse and allow a short time for the subscription status to update.

An eligible Pro checkout starts the 14-day trial automatically. Trial eligibility is tracked per organization. Do not create a second organization to bypass trial limits.

Manage payment methods and invoices

Use Manage billing in the billing area to open the Stripe customer portal. Depending on the portal options available for your subscription, you can update the payment method, view invoices, and manage cancellation. Return to FaciliPulse when finished and confirm the displayed plan and renewal state.

Never place card numbers, bank details, or full payment credentials in a support request. FaciliPulse support may ask for the organization name, invoice identifier, date, and amount, but not your full card number.

Understand subscription status

Status	Meaning
Trialing	The time-limited Pro trial is active
Active	Stripe reports the paid subscription as current
Past due	A payment attempt failed and billing needs attention
Cancels at period end	Access is scheduled to end after the current paid period
Canceled	The paid subscription ended and the organization returns to Free limits

Subscription changes are confirmed asynchronously by Stripe. If checkout succeeds but FaciliPulse still shows the old plan, wait briefly and refresh before starting another checkout.

Failed payments

When Stripe reports a failed invoice, FaciliPulse marks the subscription past_due. Open Manage billing to review the invoice and payment method. Stripe may retry payment according to the billing configuration. If the state remains past due after the payment is resolved, contact billing support with the organization name and invoice identifier.

Cancellation and plan changes

Use the Stripe customer portal when cancellation or plan-management controls are available. A subscription scheduled for cancellation can remain usable until the displayed period end. Once Stripe confirms deletion of the subscription, FaciliPulse reverts the organization to Free plan limits, including no included AI cameras or notification channels.

Before a downgrade or cancellation:

• export any reports you are entitled to retain;
• confirm how camera workflows will be disabled;
• notify other administrators;
• review active Slack, Zapier, and webhook automations; and
• make sure staff know how to maintain status manually.

Billing support

Use the contact form for invoice, checkout, or subscription questions. Include the organization name, the email on the account, what you expected, what happened, and the approximate time. Do not include payment credentials or integration secrets.